Feedback and Advocacy

If you have feedback, a compliment, suggestion or complaint, we would like to hear from you.

Bacchus Marsh community hub

    Your feedback plays an important role in helping us improve our support services

    Compliments

    Tell us what we’re doing well or give a shout-out to someone who’s helped you. Your feedback helps us keep doing the things you value and share recognition with our team.

    Suggestions

    Got ideas to make things better? We’d love to hear them! Your suggestions help us improve our services, so we can continue to meet your needs.

    Complaints

    If something hasn’t gone right, let us know. Complaints can be about a person, a service, or an experience. We’ll respond within two working days.

    Our Commitment to You

    If you have provided us with your feedback, you will receive notification that it has been received within 2 business days. All feedback will be responded to in writing as soon as practical.